Out bounding Calling: Contact potential and existing customers to promote products services or special offers.

Inbound assistance:  Handle incoming calls from consumers to answer questions. Resolves complaints or assist with orders.

Lead Generation : Gather customer information, quality lead, and pass high – potential prospects to the sales team.

Database Management : Update and maintain accurate records of customer interaction in the CRM.

Follow – ups: Schedule callbacks or send additional information to nurture leads.

Target achievement: Meet or exceed daily, weekly and monthly call and sales quotas.